Shipping Policy

Last Updated: September 20, 2026

At Zuvano, we aim to provide reliable and convenient delivery throughout the United Arab Emirates.

1. Delivery Area

We currently aim to deliver orders within the United Arab Emirates.

Delivery availability may vary depending on the product, delivery address, courier coverage, and other operational factors.

2. Processing Time

Orders are normally processed after confirmation.

Processing may take approximately 1–3 business days, depending on product availability and order verification.

Orders placed during weekends, public holidays, or periods of unusually high demand may require additional processing time.

3. Delivery Time

Estimated UAE delivery time is generally:

3–7 business days

Delivery times are estimates and are not guaranteed.

Some products or locations may require additional time.

4. Delivery Charges

Shipping charges, if applicable, will be displayed during the checkout process or communicated before order confirmation.

From time to time, Zuvano may offer free shipping promotions.

Promotional shipping conditions may vary.

5. Order Tracking

Where tracking is available, customers may receive tracking information by email, SMS, WhatsApp, or another appropriate communication channel.

Tracking information may take some time to become active after the courier receives the package.

6. Incorrect Address

Customers are responsible for providing an accurate delivery address and contact number.

If an order cannot be delivered because of incorrect or incomplete information provided by the customer, additional delivery charges or other reasonable arrangements may apply.

7. Delivery Attempts

Couriers may attempt to contact the customer or make multiple delivery attempts.

Customers should remain available at the provided contact number and cooperate with reasonable delivery arrangements.

8. Delayed Deliveries

Delivery may occasionally be delayed due to:

• Courier operational issues

• Weather conditions

• Public holidays

• High order volumes

• Incorrect address information

• Customs or regulatory procedures

• Events outside our reasonable control

We will make reasonable efforts to assist customers when a delivery is delayed.

9. Damaged Packages

If your package appears seriously damaged when delivered, please contact us as soon as possible and provide photographs of the package and product.

We will review the issue according to our Return & Refund Policy.

10. Missing Orders

If your order has been marked as delivered but you have not received it, please contact us promptly.

We may coordinate with the courier to investigate the delivery status.

11. Contact

For shipping questions:

Email: zuvano.official@gmail.com
Phone/WhatsApp: +92 335 6175735