Refund policy

Return & Refund Policy

Last Updated: September 20, 2026

At Zuvano, we want you to be satisfied with your purchase. If you receive an incorrect, damaged, defective, or otherwise eligible item, please contact us so we can assist you.

1. Eligibility for Returns

You may request a return if:

You received the wrong product.
The product arrived damaged.
The product is defective or does not function as reasonably described.
The product is materially different from the product shown or described on our website.

Return requests should normally be submitted within 7 days of delivery.

The product should be returned in its original condition, with its original packaging, accessories, tags, manuals, and other included items where applicable.

2. Items That May Not Be Eligible

For hygiene, safety, customization, or other practical reasons, certain products may not be eligible for return once opened or used.

Examples may include:

Personal hygiene products
Beauty or cosmetic products that have been opened
Products damaged through misuse
Products altered or modified by the customer
Products returned without required accessories or packaging
Clearance or final-sale products where clearly identified as such

Any applicable exclusions will be communicated on the relevant product page.

3. Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us as soon as possible.

Please provide:

Your order number
Your name and contact number
Clear photos of the product
Photos of the packaging
A brief description of the issue

We may request additional information to verify the issue.

If the claim is approved, we may offer a replacement, exchange, repair where applicable, or refund depending on the circumstances and availability.

4. Change of Mind

If you simply change your mind after receiving an item, a return may be accepted only where the product and circumstances qualify under our return conditions and applicable UAE consumer-protection requirements.

The item must generally be unused and in its original condition.

Return shipping costs may apply where the return is not caused by a defect, damage, or incorrect item.

5. Refunds

Once a return is approved and the returned item has been received and inspected, we will process the applicable refund.

Refunds may be issued to the original payment method where technically possible.

For Cash on Delivery orders, we may request suitable payment details or provide another reasonable refund method.

Processing times may vary depending on the payment provider or financial institution.

6. Refund Exclusions

Shipping charges, return shipping charges, customs charges, or other fees may not be refundable where the return is requested for reasons unrelated to an error, defect, or damage attributable to Zuvano.

Nothing in this policy limits any rights that cannot legally be excluded under applicable UAE law.